policy and shipping
policy and shipping
All use of Schakolad Chocolate Factory`s World Wide Web pages is subject to the terms and conditions set forth below. Any use of such Web pages constitutes the user`s agreement to abide by the following terms and conditions:
All information provided by Schakolad Chocolate Factory and its franchisees is owned by Schakolad Chocolate Factory (the "Schakolad Chocolate Factory Information"). Schakolad Chocolate Factory retains all proprietary rights to the Schakolad Chocolate Factory Information. Schakolad Chocolate Factory has the right to use all material entered into these Web pages (other than third-party material transmitted through private electronic mail) in any of Schakolad Chocolate Factory` print or electronic publications. Except for making one hard copy print of limited portions of the Schakolad Chocolate Factory Information on an ad hoc basis, or downloading as expressly authorized by Schakolad Chocolate Factory, Schakolad Chocolate Factory Information may not be reproduced, transmitted or distributed without Schakolad Chocolate Factory` permission.
Schakolad Chocolate Factory makes no guarantees or warranties as to the accuracy or completeness of or results to be obtained from accessing and using the Schakolad Chocolate Factory Information. Neither Schakolad Chocolate Factory nor its franchisees shall be liable to any user or anyone else for any inaccuracy, error or omission, regardless of cause, in Schakolad Chocolate Factory Information or for any damages resulting there from.
Users may through hypertext or other computer "links" gain access to other sites on the Internet which are not part of Schakolad Chocolate Factory` Web pages. Schakolad Chocolate Factory assumes no responsibility for any material outside of Schakolad Chocolate Factory Web pages which may be accessed through any such "link."
The user agrees to indemnify Schakolad Chocolate Factory from any damages, losses, costs or expenses which Schakolad Chocolate Factory, its affiliates, their respective employees and authorized representatives may incur as a result of material entered into these Web pages by the user.
In addition, user may not:
1. use these Web pages for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation;
2. use or attempt to use any "deep-link," "scraper," "robot," "bot," "spider," "data mining," "computer code" or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of these Web pages, any data or content found on or accessed through these Web pages, or any other Schakolad Chocolate Factory Information without the prior express written consent of Schakolad Corp.;
3. obtain or attempt to obtain through any means any materials or information on these Web pages that have not been intentionally made publicly available either by their public display on these Web pages or through their accessibility by a visible link on these Web pages;
4. violate any measure employed to limit or prevent access to these Web pages or their content;
5. violate the security of these Web pages or attempt to gain unauthorized access to these Web Pages, data, materials, information, computer systems or networks connected to any server of these Web Pages, through hacking, password mining or any other means;
6. interfere or attempt to interfere with the proper working of these Web pages or any activities conducted on or through these Web pages, including accessing any data, content or other information prior to the time that it is intended to be available to the public on these Web pages;
7. take or attempt any action that, in the sole discretion of Schakolad Chocolate Factory, imposes or may impose an unreasonable or disproportionately large load or burden on these Web pages or the infrastructure of these Web pages.
1. Schakolad Chocolate Factory guarantees that orders will be delivered in good condition or the customer will be entitled to a full refund or order credit or free reshipment of the order, at the customer`s option, provided that:
a. The order is delivered within 3 days of the date it is shipped.
b. The contact/delivery information is complete and accurate; and,
c. The order is personally received and signed for when it is delivered.
If the order is not delivered within 3 days of the shipping date, and/or, if the order is not personally received and signed for at the time it is delivered, this guarantee is void and Schakolad Chocolate Factory accepts no responsibility for damage to or loss of the order.
2. Delivery Time and Conditions: Orders are processed within 24-48 hours. When temperatures reach 70 degrees or above we will ship products with protective packaging and may need to be upgraded to 2nd day shipping (shipping prices will increase). For orders placed on Thursday, Friday, Saturday or Sunday, shipping date will be the following Monday or Tuesday. For Overnight Delivery, the order must be placed by 1PM EST in order for the delivery to be sent the same day. Shipping prices are based on U.S. shipping. International Shipping may cost extra (we reserve our right not to ship to certain countries).
If Schakolad Chocolate Factory anticipates any difficulty meeting the requested delivery date, the customer will be notified by email as soon as that determination is made.
Other than for sending an order in accordance with the customer`s instructions in enough time for the order to be delivered in accordance with the carrier`s delivery time representations, Schakolad Chocolate Factory is not responsible for timely delivery of any order and UNDER NO CIRCUMSTANCES IS SCHAKOLAD CHOCOLATE FACTORY LIABLE OR IN ANY WAY RESPONSIBLE FOR DELAYS RESULTING FROM OR CAUSED BY THE CARRIER. Any claims for damage or errors in an order must be made, in writing, to Schakolad Chocolate Factory, within 24 hours of receipt of the order for replacement or refund considerations.
3. Weekend Delivery: In order to avoid the risk of melting in warm warehouses, Schakolad Chocolate Factory DOES NOT SHIP OVER WEEKENDS. Exceptions will be made only when the customer, in writing, completely waives the risk of loss due to temperature or handling damage and pays any and all additional costs associated with such shipments.
4. Shipping in Warm/Hot Climate Conditions: Schakolad Chocolate Factory will "cold pack" orders when it appears to be necessary, however, please make every effort to ensure that someone is at the delivery location as Schakolad Chocolate Factory accepts no responsibility for orders not received personally when delivered. "Cold Packs" do not last over 36 hours in heat above 75
: If not otherwise specified, orders will be shipped via UPS, USPS or FedEx at the discretion of Schakolad Chocolate Factory (excluding Alaska and Hawaii). Orders being sent to areas not covered by private carrier, orders being sent to a Post Office Box, if not otherwise specified, will be sent via US Postal Service Priority Mail service (2-4 day delivery, not guaranteed).
Shipping charges, if any, are calculated automatically by the carrier and indicated on the Shopping Bag prior to paying for the order; and, the shipping charge, if any, is added to the order when it is submitted for processing.
: To insure that orders are delivered on time and properly and to insure that the shipping company can track an order quickly, if necessary, it is essential that the customer provide ACCURATE DELIVERY ADDRESS AND PHONE NUMBER INFORMATION on the checkout form! Since most orders are delivered during normal business hours, Monday-Friday, excluding Holidays, it is usually best if the customer provides a delivery address and phone number where the recipient will be at that time. If this information is not complete and accurate, Schakolad Chocolate Factory guarantee is void and Schakolad Chocolate Factory accepts no responsibility for damage to or loss of the order.
: We reserve our right not to ship to certain countries.
Questions regarding these shipping policies and instructions should be addressed to Schakolad Chocolate Factory by email, telephone.
Schakolad Chocolates are heat sensitive. After receiving Schakolad Chocolates and transporting it to a new destination, do not allow it to reach temperatures above 75
F without proper refrigeration.
For best flavor, please store and enjoy chocolates at room temperature (70
Our chocolates are made of the freshest ingredients, without preservatives of any kind and should be consumed within 7 days of delivery.
Schakolad Chocolates are best stored at room temperature (70
Fahrenheit). If refrigeration or freezing is necessary, please place in an airtight container and into a freezer bag. When ready to consume, please remove freezer bag from the container and allow chocolate to return to room temperature before consuming (fresh chocolates tend to change properties, such as color and freshness when frozen).
Schakolad Chocolate Factory stores are individually owned and operated and prices will vary between stores. Also, Store pricing could be different than Online pricing.